A Collection of Commonly Asked Questions at Mobility City of Hilliard
How Can We Help?
Explore these helpful FAQs
At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs, lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget, but here are a list of our customers frequently asked questions at Mobility City of Hilliard.
About/Showroom
Mobility City operates from 10 AM to 6 PM, Monday through Friday, and from 10 AM to 4 PM on Saturdays.
Certainly! There is someone available in the showroom who can assist you with any questions or concerns you may have about Mobility City’s mobility products. They can provide you with product demonstrations, answer your queries, and help you choose the best mobility solution to fit your needs.
Yes, we offer delivery services for their mobility equipment to your home or preferred location. They understand that transportation can be a challenge for some individuals, so they provide this service to ensure that their customers receive their mobility products without any hassle or inconvenience.
Purchasing & Payment
Yes, Mobility City Columbus, OH acknowledges and values the contribution and commitment of military members and veterans, and provides a Military or Veterans Discount on their range of mobility products. The discount is applicable to active and retired military personnel, as well as their families and dependents. For more details on eligibility criteria and the discount policy, please contact us today.
Financing options depend on the device.
No, we do not offer a senior discount on mobility equipment.
No, we do not offer discounts or specials on mobility equipment.
No, we do not accept health insurance.
Yes, we have inexpensive mobility products.
No, we do not buy used mobility equipment.
Our return policy varies on the product and timeframe. Please contact our store.
Rentals
We rent wheelchairs, scooters, beds, lift chairs, and more.
The minimum rental period is 3 days.
Yes, we can deliver rented mobility products.
Yes, we have a delivery fee for rentals.
Yes, we can deliver and pick up rented products to the hotel you are staying at.
No, we do not offer insurance for rentals.
It depends on the device, but typically yes.
No, we do not provide rentals for any local airports.
Repairs
Yes, we can fix broken products and equipment at your home.
Yes, our mobility equipment service truck comes to your area to do repairs.
Yes, we service electric scooters.
No, you do not need to schedule an appointment to bring your mobility equipment in for repair. We accept drop-offs but cannot promise we can work on the device at the time of drop-off.
Technicians
Yes, our technicians work for our company, and they have background checks.
Yes, our technicians have received the Covid-19 vaccination.
Yes, we are insured in case of damage in your home.
In-Home Delivery
We deliver mobility equipment to Franklin County and surrounding counties.
Usually, we can deliver mobility equipment to your home within 24 hours.
If you are within Franklin County and surrounding counties, yes, we will service mobility equipment in your area!
Products & Equipment
Yes, we carry bathroom safety equipment in our Columbus, OH mobility showroom.
Yes, you can pay over the phone for products and services at your parents’ home.
Yes, we offer repairs for products bought from other companies.
Yes, we can come to your home, apartment, or assisted living facility to repair your equipment.
Yes, we carry replacement batteries.
They are special order, but we can typically get them for you.
Yes, you can buy mobility equipment batteries from us.
Yes, we sell mobility equipment chargers.
We don’t typically purchase used mobility equipment, but contact our showroom for more information.
Yes, we have mobility equipment available for viewing and testing in our showroom.
Yes, we honor manufacturer warranties.
Yes, we carry and service bariatric mobility equipment.
Sanitization
Most mobility devices, including beds, can be sanitized.
Typically, no.
We use steam cleaning sanitization without any harmful chemicals.
The frequency of sanitization varies, but more often is generally better.
We can come to you for mobility equipment sanitization services.
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William Trakas - GoogleThese are the nicest people from sales people to delivery man! Got 2 lift recliners and they are awesome! Chairs are sturdy, quiet and work very well! Thank you so much! Our delivery man was a joy!
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Teresa Flanagan - GoogleVery pleased with delivery & set-up. Bryan & Jay did a great job! They were early, friendly, professional, knew what they were doing! Very thankful!
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Michael Barnes - GoogleStopped in with my father to select a "walker" - the store has a wide variety of options, and Sarah was very helpful in understanding and explaining the differences between them. Thanks Sarah!