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FAQs

A Collection of Commonly Asked Questions at Mobility City of Hilliard

How Can We Help?

Explore these helpful FAQs

At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs, lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget, but here are a list of our customers frequently asked questions at Mobility City of Hilliard.

About/Showroom

What are your hours of operation?

Mobility City operates from 10 AM to 6 PM, Monday through Friday, and from 10 AM to 4 PM on Saturdays.

Is there someone in the showroom that can help me with the mobility products?

Certainly! There is someone available in the showroom who can assist you with any questions or concerns you may have about Mobility City’s mobility products. They can provide you with product demonstrations, answer your queries, and help you choose the best mobility solution to fit your needs.

Can you deliver the mobility equipment to my home?

Yes, we offer delivery services for their mobility equipment to your home or preferred location. They understand that transportation can be a challenge for some individuals, so they provide this service to ensure that their customers receive their mobility products without any hassle or inconvenience.

Purchasing & Payment

Do you offer a Military or Veterans Discount on mobility products?

Yes, Mobility City Columbus, OH acknowledges and values the contribution and commitment of military members and veterans, and provides a Military or Veterans Discount on their range of mobility products. The discount is applicable to active and retired military personnel, as well as their families and dependents. For more details on eligibility criteria and the discount policy, please contact us today.

Do you offer financing options on mobility equipment?

Financing options depend on the device.

Do you offer a senior discount on mobility equipment?

No, we do not offer a senior discount on mobility equipment.

Do you ever offer discounts or specials on mobility equipment?

No, we do not offer discounts or specials on mobility equipment.

Do you accept health insurance?

No, we do not accept health insurance.

I’m on a limited budget. Do you have inexpensive products?

Yes, we have inexpensive mobility products.

Do you buy used mobility equipment?

No, we do not buy used mobility equipment.

What is your return policy on mobility equipment?

Our return policy varies on the product and timeframe. Please contact our store.

Rentals

What type of equipment do you rent?

We rent wheelchairs, scooters, beds, lift chairs, and more.

How long do I need to rent the equipment for?

The minimum rental period is 3 days.

Can you deliver rented mobility products?

Yes, we can deliver rented mobility products.

Do you have a delivery fee for rentals?

Yes, we have a delivery fee for rentals.

Can you deliver and pick up rented products to the hotel we are staying at?

Yes, we can deliver and pick up rented products to the hotel you are staying at.

Do you offer insurance for rentals?

No, we do not offer insurance for rentals.

Can my rental charge go towards a purchase?

It depends on the device, but typically yes.

Do you provide rentals for any local airports?

No, we do not provide rentals for any local airports.

Repairs

Can you fix my broken products and equipment at my home?

Yes, we can fix broken products and equipment at your home.

Does your mobility equipment service truck come to my area to do repairs?

Yes, our mobility equipment service truck comes to your area to do repairs.

Do you service electric scooters?

Yes, we service electric scooters.

Do I need to schedule an appointment to bring my mobility equipment in for repair?

No, you do not need to schedule an appointment to bring your mobility equipment in for repair. We accept drop-offs but cannot promise we can work on the device at the time of drop-off.

Technicians

Do your Technicians work for your company and do they have background checks?

Yes, our technicians work for our company, and they have background checks.

Have your Technicians received the Covid-19 vaccination?

Yes, our technicians have received the Covid-19 vaccination.

Are you insured in case of damage in my home?

Yes, we are insured in case of damage in your home.

In-Home Delivery

Where do you deliver mobility equipment to?

We deliver mobility equipment to Franklin County and surrounding counties.

How soon can you deliver mobility equipment to my home?

Usually, we can deliver mobility equipment to your home within 24 hours.

Does your mobility equipment service truck come to my area?

If you are within Franklin County and surrounding counties, yes, we will service mobility equipment in your area!

Products & Equipment

Do you carry bathroom safety equipment?

Yes, we carry bathroom safety equipment in our Columbus, OH mobility showroom.

Can I pay you over the phone for products and services at my parents’ home?

Yes, you can pay over the phone for products and services at your parents’ home.

Do you repair products bought from other companies?

Yes, we offer repairs for products bought from other companies.

Can you come to my home, apartment, or assisted living facility to repair my equipment?

Yes, we can come to your home, apartment, or assisted living facility to repair your equipment.

My batteries no longer charge. Do you carry replacements?

Yes, we carry replacement batteries.

Do you carry lithium replacement batteries?

They are special order, but we can typically get them for you.

Can I just buy the batteries myself?

Yes, you can buy mobility equipment batteries from us.

Do you sell chargers?

Yes, we sell mobility equipment chargers.

Will you purchase used mobility equipment?

We don’t typically purchase used mobility equipment, but contact our showroom for more information.

Do you have mobility equipment to see and test in your showroom?

Yes, we have mobility equipment available for viewing and testing in our showroom.

Do you honor a manufacturer’s warranties on mobility equipment?

Yes, we honor manufacturer warranties.

Do you carry and service bariatric mobility equipment?

Yes, we carry and service bariatric mobility equipment.

Sanitization

What products can you sanitize?

Most mobility devices, including beds, can be sanitized.

Will sanitization ruin, rust, or fade my equipment?

Typically, no.

What kind of chemicals are used when sanitizing?

We use steam cleaning sanitization without any harmful chemicals.

How often should my equipment be sanitized?

The frequency of sanitization varies, but more often is generally better.

Can you sanitize equipment at my home or do I need to come to your store?

We can come to you for mobility equipment sanitization services.

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    These are the nicest people from sales people to delivery man! Got 2 lift recliners and they are awesome! Chairs are sturdy, quiet and work very well! Thank you so much! Our delivery man was a joy!

    William Trakas - Google
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    Very pleased with delivery & set-up. Bryan & Jay did a great job! They were early, friendly, professional, knew what they were doing! Very thankful!

    Teresa Flanagan - Google
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    Stopped in with my father to select a "walker" - the store has a wide variety of options, and Sarah was very helpful in understanding and explaining the differences between them. Thanks Sarah!

    Michael Barnes - Google
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